06 November 2007
You suck! It isn't bad enough that my internet service fades in and out like bad cell phone reception, or that every time you come near my house I am out of tv/internet service for days! Now you are forcing, I mean offering, an upgrade. I got your little note a couple of weeks ago saying that if I wanted to keep my 'existing' service I would have to sign a new contract and my rate would go up $7.95 a month. Of if I only wanted it to go up $3.95 I would lose six channels including the TV Guide channel. So I called to see what the story was because of course we watch that channel more than just about anything else. I tried to contact you on your chat page three times. First I was dumped after waiting twenty minutes to be connected. Then the person said I would have to call because they couldn't find me in computer even though I was an existing customer, and had my account number. When I finally got someone I was pushed toward a digital package with premium channels for only $12.95 extra a month for the first three months! On top of the $100 or so that I already pay then the rate would go up even further. Wow! What a bargain! Let me bend over... After prying further I found that if I signed a new contract (which she did not have a copy of or access to...) I could 'upgrade' and keep my existing channels plus get four more for four dollars less a month than I am paying now for nine months. It will adjust (go up) after that. She guestimated it would go up about ten bucks a month but couldn't guarantee what the exact price would be. Then I have to get a little digital box for each tv. Luckily I only have two. Oh, and that will be $2.95 a month extra- For EACH box! Beaten down, I asked when they could do this wonderful upgrade. A week from Tuesday. 'What time?' I foolishly asked. 'Next Tuesday' was the reply. 'Can you narrow it down any further?' I ask. 'No'. So here I sit, waiting for the cable guy to come install unwanted upgrades for more money just so I can keep the friggin' TV Guide channel.
Posted by Shannon at 12:28 PM