06 November 2007

Dear Comcast...

You suck! It isn't bad enough that my internet service fades in and out like bad cell phone reception, or that every time you come near my house I am out of tv/internet service for days! Now you are forcing, I mean offering, an upgrade. I got your little note a couple of weeks ago saying that if I wanted to keep my 'existing' service I would have to sign a new contract and my rate would go up $7.95 a month. Of if I only wanted it to go up $3.95 I would lose six channels including the TV Guide channel. So I called to see what the story was because of course we watch that channel more than just about anything else. I tried to contact you on your chat page three times. First I was dumped after waiting twenty minutes to be connected. Then the person said I would have to call because they couldn't find me in computer even though I was an existing customer, and had my account number. When I finally got someone I was pushed toward a digital package with premium channels for only $12.95 extra a month for the first three months! On top of the $100 or so that I already pay then the rate would go up even further. Wow! What a bargain! Let me bend over... After prying further I found that if I signed a new contract (which she did not have a copy of or access to...) I could 'upgrade' and keep my existing channels plus get four more for four dollars less a month than I am paying now for nine months. It will adjust (go up) after that. She guestimated it would go up about ten bucks a month but couldn't guarantee what the exact price would be. Then I have to get a little digital box for each tv. Luckily I only have two. Oh, and that will be $2.95 a month extra- For EACH box! Beaten down, I asked when they could do this wonderful upgrade. A week from Tuesday. 'What time?' I foolishly asked. 'Next Tuesday' was the reply. 'Can you narrow it down any further?' I ask. 'No'. So here I sit, waiting for the cable guy to come install unwanted upgrades for more money just so I can keep the friggin' TV Guide channel.

3 comments:

Michelle L. said...

Go to their office. Take a hammer. It won't fix anything, but you'll feel better.

I am still trying to convince the cable company that I shouldn't pay for services the two weeks that it took them to get here and fix the cable when it just fell off the house.

Yep, it fell. off. the. house.

Shannon said...
This comment has been removed by the author.
Shannon said...

Yeah- But I may need more of a jack-hammer! After calling for directions because apparently the million dollar company can't afford them-wtf they finally showed up at almost four o'clock. Then when they were making me sign a sheet "to prove they were there" I suggested that we go look at it and make sure all the channels work. They said no and practically ran out the door. By the time I got up and figured out how to turn the freakin thing on they were zooming up the road in their truck.
Of course, the tv was so fuzzy I think rabbit ears would have worked better, and I had none of the new channels I was promised. So this morning I called them to fix that. First, they said that they could fix it-next week. Then they said that the price I was quoted was too low, and only for six months not nine. I said I had a copy of the chat transcript and was passed to a 'manager.' BFD- same thing- either I was misquoted, or I typed it.
Assholes.
I will join you in the quest to get them to live up to their responsibilities but I am not holding my breath...